Transient Troubleshooting

PART 1 Support

FAU’s OIT help desk is available to assist with any issues students encounter when trying to submit a request in PART 1 of the transient process. If you are having trouble logging in, submitting a request, or are not seeing the semester or transient institution in PART 1, please contact the OIT Help Desk: http://helpdesk.bydsatelier.com

NOTE: If you are trying to submit a request for the current semester after the PART 1 closing date, do not contact OIT. You will need to email fautransient@bydsatelier.com to receive assistance with this request.

PART 2 Support

FAU’s Help Desk is only able to assist with PART 1 technical issues and does not have any access to Florida Shines. If you are having issues with PART 2 (Florida Shines) you will need to contact the Florida Shines Help Desk: http://www.flvc.org/help-center.